192
enquiries answered on WhatsApp in 18 days (1 to 18 August 2026). Every one of them got a reply.
AKROS AI STAFF · WHATSAPP OPERATIONS
AI-assisted WhatsApp communications, under your control.
Connect your business-owned WhatsApp account, organise enquiries, provide approved administrative replies and move sensitive conversations to your staff. Akros AI Staff supports the work without taking ownership away from your business.
- Customer-owned account
- Approved business information
- Staff handoff
- Disconnect anytime
CONNECTED · CUSTOMER-OWNED ACCOUNT
Hi, what time do you open on Saturdays?
Approved reply · built from customer-approved information
Hi Sarah, thanks for messaging Akros Demo Clinic. We are open 9am to 1pm on Saturdays. Would you like me to ask the team about appointment slots?
Can I renew a prescription through this chat?
Staff handoff · sensitive question routed to customer staff
That is something our staff need to handle directly. I have passed your message to the clinic team and they will reply here shortly.
Case study · General practice clinic, Singapore
A person stepped in 8 times. The agent handled the rest.
This is an AI receptionist for clinics, in action at one general practice clinic in Singapore. A WhatsApp enquiry gets a reply in seconds, and the agent carries it forward until a person is actually needed.
102
of them the agent moved forward on its own, with nobody at the clinic stepping in.
38
went on to book or pay, matched back through the clinic’s own records.
The agent
102
Enquiries the agent read, answered and moved forward on its own.
Other automation
79
Moved by the tracking rules or by the clinic’s own booking system.
A person
8
Enquiries where someone at the clinic had to step in and take over.
73 of the 192 reached booking intent or went past it. 38 booked or paid.
How the AI receptionist replies, in four steps.
01
A patient messages the clinic on WhatsApp, or taps a tracked link from an ad or a post.
02
The WhatsApp agent replies in seconds, in the clinic’s own voice, and tags the message with exactly where it came from.
03
It answers what it safely can, holds the line on the consult price, and never promises a diagnosis.
04
It hands the booking to the clinic’s own staff, who take it from there.
What is counted
- An enquiry is a real WhatsApp conversation with its source attached, not a click on a button.
- The booked or paid figure counts only patients the clinic’s own records show as booked or paid, matched back to the enquiry that brought them.
- Phone calls and walk-ins are not counted here, so these numbers are a floor, not the full picture.
- Who moved an enquiry is taken from the clinic’s own record of which system last set its status. It shows who did the work, not who deserves the credit for the booking.
Why the clinic is not named
This is a real general practice clinic in Singapore. Every figure on this page is real, counted from the clinic’s own enquiry records.
The clinic has not given permission to be named yet, so it is not named here. The name appears only when the clinic says yes in writing.
01 / The service
The service Akros provides
Akros AI Staff is an AI-assisted WhatsApp communications platform for businesses. It works inside each customer's own WhatsApp Business account and replies only from information and rules the customer has approved.
Receive and organise WhatsApp enquiries in one workspace.
Provide administrative answers built only from information approved by the customer.
Send permitted reminders and approved message templates.
Route uncertain, sensitive or clinical messages to customer staff.
Show connection status and operational controls in the private dashboard.
02 / Connection
How a customer connects
Sign in
A customer administrator signs in to its Akros workspace.
Connect
The customer connects its own WhatsApp Business Account through Meta's onboarding flow.
Approve
The customer approves its business information, operating rules and staff access.
Stay in control
The customer can monitor, pause, take over or disconnect the service.
03 / Platform data
How Platform Data is used
When a customer connects its WhatsApp Business Account, Akros receives only the Platform Data needed to run the service. This page matches the explanation given to Meta during Access Verification.
| Information | Why it is used | Customer control |
|---|---|---|
| WhatsApp Business account and phone details | Connect the correct customer account and route messages to the correct workspace | The customer owns the account and can disconnect it |
| Approved message templates | Send permitted reminders and business-approved messages | The customer approves templates and use cases |
| Messages and conversation context | Organise enquiries and provide approved administrative responses | Staff can take over, pause automation and request deletion |
| Delivery and connection status | Show whether messages and connections are working | The customer can review operational status |
Akros does not sell Platform Data and does not use it for third-party marketing.
04 / Ownership
Customer ownership and controls
The customer keeps ownership of its WhatsApp assets and decides what the assistant may do. Controls are available in the Akros dashboard, through the customer's own Meta Business tools, or by contacting our team.
Customer-owned account
The WhatsApp Business Account and phone number belong to the customer. Akros connects with permission and never takes ownership.
Approved knowledge and rules
Replies are built only from business information the customer has approved, such as operating hours, locations, published services and policies.
Staff access and takeover
Customer staff can read conversations and take over at any time. When a staff member replies, the assistant steps aside.
Pause and disconnect
A customer-wide pause stops AI replies immediately. The customer can disconnect the service through its own Meta Business tools or by asking our team.
Data access and deletion
Customers and WhatsApp users can request access, export or deletion of their data through the routes linked in the security section.
05 / Safeguards
Healthcare safeguards
Clinic customers may use Akros AI Staff for approved administrative information only:
- Operating hours and locations
- Published services and prices
- Appointment support
- Approved preparation instructions
Akros AI Staff does not diagnose, prescribe, recommend treatment or replace emergency care. Clinical, urgent, uncertain or sensitive questions are handed to clinic staff.
06 / Security
Security and privacy
Read the full policies before you connect:
Separate workspaces keep each customer's data apart.
Staff access is controlled and limited to the customer's own team.
Connection credentials are stored and used only on Akros servers.
Operational records track messages and delivery status so activity can be reviewed.
Disconnect and deletion processes are documented and available on request.
07 / Questions
Frequently asked questions
Who owns the WhatsApp Business Account?
The customer does. Akros connects to the account with the customer's permission and never takes ownership of the account, phone number or message templates.
Can staff take over a conversation?
Yes. Customer staff can take over any conversation at any time. When a staff member replies, the assistant steps aside for that conversation.
Does the AI provide medical advice?
No. The assistant does not diagnose, prescribe or recommend treatment. Clinical, urgent or sensitive questions are handed to the customer's staff.
What information does Akros receive from Meta?
The account and phone details needed to connect, the approved templates used for permitted messages, the messages sent and received through the service, and delivery and connection status. The Platform Data table above explains each group.
Can a customer disconnect the service?
Yes. A customer can pause AI replies instantly and can disconnect its WhatsApp Business Account through its own Meta Business tools or by asking our team.
How can a business or WhatsApp user request data deletion?
Through the data deletion page linked on this site. Requests are handled by our team and confirmed when complete.
Is Akros AI Staff an AI receptionist for medical clinics?
That is the closest everyday description. It is AI operations for your front desk, built for Singapore medical, aesthetic and dental clinics and usable by other businesses too: it receives WhatsApp enquiries in your own business account, answers from information you approve, sends permitted reminders, and hands sensitive or clinical conversations to your staff.
08 / The next step
Request a product demonstration
Request an AI Staff demoHow growth is counted here
Growth is counted in real enquiries and clinic revenue, not clicks.
- Enquiries
- Booked patients
- Revenue
- Traffic
- Clicks
- Click-through rate
See the service running on a synthetic demonstration workspace with fictional data. We will walk through the connection flow, approved replies, staff handoff and every control on this page.
Illustrative demo
About the provider
Akros Digital Consultancy Pte. Ltd.
UEN 202540498Z · Singapore
info@akrosdigital.com.sg
Independent consultancy and software provider serving customer businesses.